Temporary Policies & Limited Operations
Due to ongoing concerns about the COVID-19 pandemic, the state of Vermont has ordered all non-essential businesses to cease in-person operations, and has asked that residents remain in their homes as much as possible. We want to support all efforts to help contain this outbreak, and we have limited operations accordingly.
Here is a summary of our operating capacity while we prioritize the well-being of our employees, customers, and community:
- WALK-IN BUSINESS & ONSITE STAFFING: Until further notice our storefront and office will be closed to walk-in business and order pickup. Onsite staffing will be significantly limited. We will continue to monitor incoming orders and messages to the best of our ability. However, response times will be delayed.
- PRODUCTION & PRODUCT AVAILABILITY: While our shelves remain well stocked for the spring season, production has been temporarily suspended. This will likely cause disruptions in product availability -- particularly for our more specialized, low-volume items. We will make every effort to provide notice of stock-outs as needed and offer recommended substitutions when possible or appropriate.
- ONLINE ORDERS & ORDER FULFILLMENT: We will continue to accept orders placed through our website. Online orders will be prepared for fulfillment in the order they are received as safely as possible. Due to a limited weekly shipping schedule, please anticipate at least 3-5 business days for order processing and delayed delivery times. At this time, we will not be fulfilling requests for any expedited shipping services or custom engraving. We will make every effort to communicate any prolonged order delays or stock outs for specific items. As always, we encourage customers with a more immediate needs to find and contact a local distributor.
- RETURNS & REPAIRS: In an effort to prioritize the safety and capacity of our staff, we are making an effort to limit incoming shipments. Until further notice, we will not be processing repairs or returns. If you would like to notify us of a repair or return, please do so through our online contact form. We be in touch to discuss options or coordinate next steps.
While we anticipate these limitation to be in effect for the coming weeks, we appreciate your continued support and patience as we navigate the unique challenges of these circumstances.
This April marks Trow & Holden's 130th year of manufacturing and selling stoneworking tools. Our customers and employees have always been our top priority, and during this unprecedented moment in time we are proud to do our part to help support the collective health and well-being of our broader community. We wish you the best, and we look forward to our safe return to servicing our stoneworking family.